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Management Menu

Management Courses

Assertiveness Workshop
Coaching for Results
Consultancy Skills for Business Development
Developing the Admin Role
Effective Communications
Effective Field Support
Effective Recruitment
Harassment and Bullying - Advisor/Officer
High Impact Communication Workshop
Interviewing for Staff Development
Introduction to Management
Introduction to Management 2 day
Management Skills
Management Training Home Page
Middle Management - A Better Way
People Skills - Making The Difference
Presentation Skills
Presentation Techniques
Principles of Management
Project Management
Stress Management
Team Building Events
Time Management and Personal Effectiveness
Training - The Systematic Approach

Management Skills

Course Overview

Current skills needed for today's management tasks are rigorous and demanding. It requires new skills to achieve overall objectives, but these skills do not come naturally. This course helps you start to really understand and learn them. After three days you will have the professionalism to put them into practice.

This focused and highly researched course is a very participative and provides delegates with guidance on how they can continually develop key skills needed within the role. The course is designed to be as practical as possible. The format includes individual and group practice, role-play and input from the course leader.

Who Should Attend

Anyone who his new to, or will soon be in, a management role. The course will also benefit anyone who has been in management and needs an insight to current thinking.

Management Fundamentals (Overview)

Introductions and course objectives
The nature of managerial work

Start to By Managing Yourself

Establishing priorities
Improving your systems and controlling your work environment
Keeping on top of the paperwork

Making Professional, Persuasive Presentations

Planning the contents/support materials
Practising the presentation
Delivering the presentation

Leading and Developing Your Team

Understanding why people work
The staff relationship
Why the staff relationship is paramount
Interviewing/inducting new staff
Appraisal, counselling and promoting staff.
Training and developing your staff
Dealing with difficult people

Active Listening & Interviewing Skills

The skills needed to listen at work
A series of practical activities to help develop these skills

Styles of Management

Steps for assessing readiness
Questions for assessing ability/motivation
Leadership support required for each
Readiness category

Planning and Decision Making

Setting clear objectives
Identifying key stages and milestones
Ensuring the plan was implemented
Problem solving
Implementing the decision

Running Better Meetings

Planning and setting the agenda
Getting contribution from everyone
Ensuring effective follow up action is taken

Project Management Skills

Initial scoping and setting up an assignment/project
Diagnosis:
- Obtaining the facts
- defining the problem
Action planning
Implementation
Evaluation and termination

Influencing and Negotiation Skills

Planning your position
Giving and getting
Getting to win/win

Course Review and Wrap Up

A series of individual and group activities to consolidate the key skills introduced during the course, with individual action plans

This course will provide the delegates with the opportunity to:

Understand their own strengths and weaknesses and how to use or overcome them as required
Make better use of the limited time they have available
Identify the key elements of management within their own specific working environment
Understand the importance of clear communication to the effective manager
Develop the skills and techniques to manage people more professionally