Advanced Communication - CDROM

The Professional Management Series

Successful organisations thrive on managers with smart communication skills.

Building on concepts introduced in Essential Communication and Smarter Communication programmes, this course explores the advanced interpersonal skills demanded of a successful manager.

Credible management scenarios illustrate the techniques at work, dealing with the tools and techniques required for complex interpersonal situations, assertiveness, negotiation and conflict management. An invaluable course for senior-level personnel.

Who Could Benefit?

• Managers involved in more complex oral or written communication and interpersonal scenarios, both internal and external.

Key Learning Areas

• Skills which support assertive behaviour
• Conflict Management techniques
• Negotiating step by step
• Negotiating tactics

Running times

4-5 hours

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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or call free on 0800 31 88 35

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