Complaints are gifts: How to Turn Bad News into Good News - Customer Care - Video

The way the complaint is handled can mean the difference between creating an evangelist for the company or a lifelong enemy.

Ian Brook’s straightforward video on handling complaints is vital viewing for everybody. His seven-step process for handling the complaining customer will ensure what can be negative becomes a true “Gift” to the enlightened organisation.

By ensuring front-line and management focus on complaints, Ian shows you how to build your business results.

Who could benefit?

• Staff at all levels

Key learning areas

• Recognising a complaint is an opportunity
• Creating empathy
• Defining the problem
• Communicating the solution
• Following up

Running Time

15 minutes

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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