All Team Members are Important - Customer Care - Video

Making the Difference Series - Module 3

With today’s high customer expectations, teamwork is essential to make the sure the business delivers.

Every employee, whether in direct contact with customers or not, plays a part in service quality. If one member fails to deliver, then the service chain is broken. Everyone stands to lose.

This programme demonstrates how the staff of a company avoid losing a customer by all taking responsibility when faced by a customer with an outstanding order.

Who could benefit?

• Team members
• Customer care departments
• All employees, whether front-line or dealing with internal customers

Key learning areas

• Attitude can be just as important outside the organisation as inside
• All staff should take responsibility and use their initiative
• Realise the importance of all team members
• Customer service is the entire company’s responsibility, not just the sales or customer contact areas

Running Time

Running time: 10 minutes

Support material:  Learning guide (printable from CDROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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