Read my Lips... Watch my Body... Look me in the Eye - Video

Making the Difference Series - Module 5

Communication is critical in any company.

We communicate in a variety of ways. Unfortunately, we also have a variety of ways to mess it up.

Significant problems are caused at work through a lack of clarity or understanding. By becoming better communicators, employees can ensure that their company’s message is understood, that customer commitment is gained, and that colleagues understand what is expected of them.

In a hospital kitchen, staff learn how crucial this is when all sorts of havoc is caused by a general lack of communication. From poor writing, to interruptions, missing signs and obscure warnings, this video highlights the common communication problems we can all work to avoid.

Who could benefit?

• All employees can benefit from this course

Key learning areas

• Overcoming communication problems

• Being clear that you understand the problem

• Never assuming anything, and asking questions when in doubt

• Recognising poor communication

Running Time

Running time: 8 minutes
Support material: Learning Guide (printable from CD-ROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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