Serves You Right DVD

Introduction

Being a sales assistant involves much more than simply directing customers to the right shelf and then taking the money. Using the examples of a DIY shop, electrical shop and a department store, the program shows a salesperson learning the stages of a successful sale:

• How to present your company to the customer.
• How to find out what the customer really wants by asking questions and listening carefully.
• How to present the benefits of the product or service.
• The after-sales service is as important as the sale itself.

This program will help your people encourage customer loyalty by improving service and it will also help your sales assistants get more out of their jobs.

Key Training Points:

• Have the right attitude.
• Be polite.
• Respect the customer.
• Understand what the customer needs.
• Listen to what the customer wants.
• Satisfying customers' needs will give personal satisfaction.

Duration

25 minutes

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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