Debt Collection By Telephone - DVD

You can't beat the personal touch, and this programme shows how to use it to conquer the modern business bogy of bad cash flow. Where letters and threats just antagonise, the planned and controlled telephone call can make it very difficult for the debtor to delay payment.

With humour, shrewd insight and realistic demonstrations, this video explains:

How to define each type of debtor and choose the approach that works for each

• How to plan the call, make and control the call
• How to agree and implement follow up action

Key Learning Points:

• Attitude is crucial
• Ask the right questions properly
• Take away the reason not to pay
• Get the money and keep the customer

Related Topics:

Debt collection; Telephone Skills; Questioning Techniques; Financial Management

This programme consists of two videos:

• Main Video: Running time 25 minutes
• Summary Video: Running time 6 minute

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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