The Quality Programme - CDROM

The Quality Programme is a training package that explains the real significance of quality.

This Programme investigates the requirements for implementing any system that has quality at its heart.

The programme provides an encyclopaedia of the ISO 9000 quality system, supported and illustrated by case studies, video examples, explanations of the ISO criteria and reference material.

The course equips trainees with the essentials of quality assurance, providing an introduction to the criteria for assessment of ISO 9000, and highlighting the standards that an organisation must meet to gain certification. The programme underpins systems where quality is the basis for productivity and stimulates ways in which practical improvements can be made to any business procedure.

Since the programme resources are accessed as needed by the learner, the programme does not require sequential study. Extremely flexible, it uses multimedia technology to encourage participation, self-learning and coaching in small groups.

This course builds on the success of Quality, Why Bother? and An Introduction to ISO 9000.

Produced by PlayBack Communications

Who could benefit?

• All staff, and in particular any manager in an organisation that is applying or already running a quality assurance system

Key learning areas

• Paying attention to detail and understanding the internal/external supplier customer relationship
• Understanding the importance of individual responsibility and an integrated team effort
• Establishing effective channels of communication
• Educating the team and constantly improving their skills
• Providing a simple guide to ISO 9000

Running Time

Training duration: 4-5 hours

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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