Effective Communication - CDROM

Leading Your Team Series - Module 2

Good communication is the key to good teamwork.

But do your managers really communicate clearly at all levels? It is often surprising how simple messages can be misunderstood and cause unforeseen problems. Every manager should sharpen their communication skills regularly.

Using a series of video scenes, Effective Communication illustrates the best way to deliver and control messages to maximum effect. It looks at how to talk to a team as well as individuals, and how to listen to people and get on with them. Being part of the team and getting on with everyone is important, but what happens when discipline breaks down? The programme shows how to keep enough distance to ensure problems can be managed effectively.

Who could benefit?

• This course is an ideal refresher for busy managers

Key learning areas

• Planning your communications
• The notice board v. personal approach
• Keeping people informed and avoiding the ‘grapevine’
• Explaining your decisions and winning support
• Getting the team involved
• Listening – communication is a two-way street
• Handling disciplinary issues with sensitivity
• Speaking to individuals
• Dealing with complaints and problems

Running Time

Training duration: 1.5 hours
Self Study Workbook (printable from CDROM)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Glasgow: 0141 530 7710
or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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