Management Milestones - Essentials - ONLINE Web Based Training

Supervisory Management Milestones - Essentials

New Management Milestones – Essentials
for your supervisors, new and aspiring managers.

An organisation’s people can provide it with its competitive edge. The Management Milestones - Essentials collection provides online content, available when it is needed, to enable supervisors, developing and middle managers to develop the critical competencies for business success.

Who will benefit?

Management Milestones courses are suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work.

The range of content is suitable for managers at all levels from those who may want to enhance or review their business and people skills to developing managers such as supervisors, first line managers and project leaders who may need more indepth assistance.

Expert involvement in the development of the courses ensures that invaluable tips and reminders are available for all managers as they face challenges in the day to day business environment.

With these courses you will be able to:

• Help new managers to learn the skills for success in their new role
• Ensure your supervisors and developing managers learn key management concepts and tools
• Customise the courses to provide relevant company specific information and examples
• Enable your managers to learn how to work through others and to manage and develop people and relationships
• Let your developing managers learn to manage their time, tasks, responsibilities and team
• Provide your aspiring managers with the key skills to evolve as effective managers

Management Milestones – Essentials courses are suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work. Expert involvement in the development of the courses ensures that invaluable tips and reminders are available for handling day to day business challenges.

Management Milestones – Essentials provides:

• A powerful portfolio of 43 engaging online courses
• Interactive skill building to maximise management and personal development
• Topics include: leadership, personal and team development, sales, budgeting, finance and communication
• Short sharp sessions lasting a couple of hours which are increasingly popular
• Use tutorial mode for comprehensive skill building or just-in-time mode for a quick update or reminder
• Easy access and scheduling around other commitments.

In addition to the existing features the newly updated software provides:

• Fully customisable content – you will be able to make the courses even more relevant to your employees by adding your own organisation specific questions, relevant case studies and business information
• Learner toolkit – now fully utilisable to enable you to add your own specific tools to tie in with your own organisational development programme
• Simple, flexible, editable content
  Courses are entirely browser-based for easy integration into standard networks and are suitable for delivery via an intranet, the internet or a Learning Management System. The course construction allows easy integration into most Learning Management System (LMS) environments.

Summary of Courses Available

Leadership and Team Development

• The Effective Leader - Explains the principles of effective leadership using John Adair's 3 circle diagram. This shows how task needs, individual needs and team needs are all interrelated and interdependent. This model is then used to explain issues such as motivation, choosing leadership styles and maintaining awareness of oneself and others.
• Understanding Leadership - This course is based on John Adair's '3 Circles Model' of effective leadership. It will enable you to understand the three main approaches to leadership: the qualities approach, the situational approach and the functional approach. It will also show how to apply the principles of leadership in terms of the 3 Circle model which illustrates the interlocking needs of the task, the team and the individual - all of which the leader has to satisfy.
• Developing Leadership - This course is based on Professor John Adair's work on Leadership and looks at the eight key leadership functions that have to be undertaken or managed, as a leader. The skills needed to provide the functions which develop your ability to be an effective leader are explored, looking at how to improve your ability to lead effectively by satisfying task, team and individual needs in the 3 circles.
• Team Building - This course is based around the '10 Essential Team Needs' from Fran Rees' book, 'How to Lead Work Teams'. The course explains how to recognise and ensure as far as possible that these needs are met. Examples of these needs are; Acceptance of Differences, Maintenance of Individual Self Esteem, Constructive Conflict Resolution and Mutual Trust.
• Performance Troubleshooting - This course is all about identifying causes and solving performance problems at work. To solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing and analysing performance problems at work. It's called the Human Performance System, or HPS.
• Managing Meetings - Explores different types of meeting, examines the skills involved in leading successful meetings, and looks at ways you can improve your meetings. The course also uses scenarios to explain how to deal with specific situations such as 'The Over-Contributor' and 'Individuals Who Want to Reopen Issues'.
• Appraisal Interviewing - Looks at all aspects of appraisal interviewing such as preparation, questioning techniques, listening techniques, verbal and non-verbal signals, as well as setting actions, deadlines and follow-up meetings. Many of the skills covered can be used in other interview situations.
• Selection Interviewing - Looks at all aspects of selection interviewing such as preparation, techniques for opening and closing the interview, summarising and sign-posting, questioning techniques, listening techniques and how to identify and act on non-verbal signals.
• Project Management - Bringing in projects on time and in budget is for many people the most crucial measure of success at work. This course covers the essential steps in managing projects to achieve this success, including agreeing the brief, overview planning, detailed planning, implementation and tracking and reviewing the project.
• Do or Delegate - Explores the barriers to effective delegation, the benefits from delegating more, what should be delegated and what shouldn't. It also examines the choice of who you should delegate to.
   

Personal Development

• Managing Yourself – Presents a range of techniques for improving your performance at work. The techniques outlined in this course will enable you to take responsibility for your performance at work, develop your expertise in self-management techniques and above all get things done.
• Setting Objectives - Shows how to recognise different types of objectives and their key characteristics, then how to write precise and measurable objectives for yourself or others, following a step-by-step objective setting Action Plan.
• Make Objectives Happen - Explains a four-step plan that ensures sound objectives are set, followed through to completion and then analysed and measured.
• Problem Solving - This course will enable you to use a combination of analytical and creative skills to solve problems using a simple, systematic, step-by-step process that finds and addresses the root cause.
• Decision Making - Shows you how to increase the effectiveness of the decisions you make at work using a structured and proven methodology, which should eventually become second nature.
• Time Management - This course begins with a brief self-assessment. It then shows you how to identify where your time based problems originate, analyse which time based problems are whose responsibility, understand how to organise your time more effectively and use a range of time management techniques to help you gain control of your time.
• The Assertive Manager - Gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate and gives practical advice on how to deal with them.
• Negotiation Skills - The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation. It covers preparation, observational, strategic and tactical skills.
• Working in Teams - How to work better as a member of a team. This course covers techniques for handling the interpersonal problems, focus and driving factors of a team, as well providing insight into why teams succeed and fail.
• Plan Your Own Development - This course is about you and your own development. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too.

Training and Facilitation Skills

• Coaching Skills - Shows how to assess a learner’s needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a coach to encourage learners to learn.
• Facilitation Skills - Facilitation is a powerful approach to team development. This course explains how facilitation differs from other team development approaches. The course outlines a range of modes in which a facilitator can operate: Hierarchical Mode, Cooperative Mode and Autonomous Mode.
• Mentoring Skills - Explains how to ensure mentoring is effectively implemented in your organisation. It will enable you to define the mentor’s role in developing individuals within your organisation, the phases of a typical mentoring relationship and how to use a range of key skills to ensure the protégé’s development.
• One-to-One Training - This course shows you how to teach as a one-to-one trainer, passing on your skills and knowledge to someone new to the job. Rather than an in-depth look at training theory, we'll show you a range of simple techniques and give you some practical tips for an effective one-to-one training session.
• Training for Non Trainers - You don't have to become a professional trainer, but the techniques covered in this course will ensure you can achieve the right results when you are required to provide a training session. The course covers needs analysis, preparation and training techniques for multiple situations.

Communication Skills

• Effective Writing - This course gives you a range of practical techniques for writing effectively for every type of business document. It explains how to plan, draft and then edit, consistent with the reader's needs.
• Report Writing - This course explores some of the key factors that make a report effective. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You will find the course valuable whether you are using a word processing package, typewriter or pen.
• Persuading with Numbers - This course concentrates on useful shortcuts rather than "classroom theory" to solve numerical problems that underlie many everyday activities. This course also aims to build your confidence with numbers, as well as explore the different uses of numbers at work.
• Working with Numbers - This course concentrates on useful shortcuts rather than "classroom theory" to solve numerical problems that underlie many everyday activities. This course also aims to build your confidence with numbers, as well as explore the different uses of numbers at work.
• Preparing Presentations - Covers the basics of preparing presentations stage by stage. By following our guidelines you will avoid common pitfalls and ensure your message is clear and professional. The course also covers developing visual aids and effective training notes.
• Giving Presentations - Learn how to improve the effectiveness of your presentations by concentrating on the issues of actually presenting. It also explains how to identify what type of speaker you are, structure and develop presentation materials and manage a questions session effectively.

Customer Service

• Putting Customers First - This course will help ensure your customers have positive feelings about you and your organisation and so build customer loyalty. The course explains the importance, requirements and benefits of effective customer service, using techniques such as spotting 'moments of truth'.
• Caring for Your Customers - This course involves actively establishing a relationship, where customers feel valued, understood and special, using face-to-face or telephone techniques. Questioning, listening and appropriate body language techniques are covered.
• Quality in Practice - Learn how to create your own Quality Action Plan comprising: a precise statement of your customers’ requirements; a step by step plan for improving quality, i.e. satisfying those requirements; a method for measuring performance and conformance to the plan. This course will help ensure that your Quality Action Plan will become invaluable for improving quality in your organization.

Understanding Budgeting and Finance

• Budgeting Basics - Explores some basic questions about budgeting: What is a budget? Why are budgets necessary? What’s involved at each stage of the budgeting process?
• Preparing Your Budget - A structured approach for budgeting effectively, plus a range of practical tips. It explains how departmental costs impact an organisation’s master budget, how to work out monthly figures for each budget item, justify the budget to your boss and cope with budget cuts.
• Managing Your Budget - A structured approach for managing your budget. It shows how to review your budget to identify the key elements, monitor actual expenditure against budgeted figures and so control costs.
• Understanding Profit and Loss - The course will answer the following questions: How is profit generated? How is it measured? How do individual managers contribute to profit? What happens to it?
• Understanding Balance Sheets - An Introduction to some basic yet essential financial principles to enable you to understand your own role in your company’s financial well being, as well as be able to gauge a company’s overall financial health.

Literacy Skills

• The English Sentence - This course is a refresher in the science of constructing proper sentences. It covers the basic types of words and how they go together in sentences. Covers: Nouns, Pronouns, Verbs, Adjectives, Adverbs, Prepositions, Conjunctions and Sentences
• Punctuation - Explains how to use correct punctuation as an important part of ensuring business letters convey their meaning, and achieve their objectives. Covers: Full stops and commas, Apostrophes, Colon and semi-colon, and other Punctuation
• Spelling - This module shows you the common pitfalls in spelling and will help you to learn commonly mis-spelt words. Covers: The importance of spelling, Spot the Spelling Mistakes, 'i before e' and commonly mis-spelt words.
• Best Practice for Effective Business Writing - This module is about basic sentence structure that will enable you to write effective English. Covers: Best word, Good English, Meaning and Sentence Length.

Courses are entirely browser-based for easy integration into standard networks and are suitable for delivery via an intranet, the internet or a Learning Management System.

The course construction allows easy integration into most Learning Management System (LMS) environments.

Product features

• Highly Interactive and Engaging Content
• Each course is highly interactive with UK voice-over, graphical exercises, and extensive testing functionality.
• The emphasis of this range of courses is on high quality written and spoken content, and thought provoking questions.

Courses have been developed by a panel of subject matter experts with input from world renowned individuals such as Professor John Adair and Sir Ludovic Kennedy. This involvement ensures that the theories and models used are in line with standard and
up-to-date management thinking and terminology.

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Flexibility of Uses

All courses in the Management Milestones – Essentials series can be used in two very different ways, depending on the user’s needs.

• Tutorial Mode - This involves going through the course from start to finish, from first principles to advanced techniques
• Just-in-time Mode - Each chapter has a "check my understanding" option, which can be used to decide which parts of each module are most relevant at that time.

Mapping Course Material to Qualifications and Standards

The Management Milestones – Essentials portfolio of courses is unique in that all the learning material fully supports the following occupational standards and qualifications.

• MCI/NVQ - Management NVQs (National Vocational Qualifications) from the Management Charter Initiative
• SFEDI - Performance criteria and knowledge requirements for the SFEDI (Small Firms Enterprise Development Initiative) standard
• IIP - The skills and knowledge taught in this course contribute to specific assessment indicators within the Investors in People UK standard

The material can also:

1. Be mapped against the requirements as laid out in your competency framework ensuring staff at different levels in your organisation receive learning specific to their needs
2. Be mapped against modules and segments in a number of ILM (Institute of Learning and Management) qualifications to provide a comprehensive and flexible means of supporting learners undertaking these courses
3. Be used as an open resource bank to offer employees a support mechanism in their everyday working lives.

All the Management Milestones – Essentials courses have been developed with specific personal development goals in mind, enabling organisations to match materials to their specific competency frameworks.

- Sound: UK English is optional with on/off button
- Typical course durations: On line courses last about 1 hour with the CD version about 2 hours
- Customisable: The online course is completely customisable
- Usable Formats: Ideal for use via an Intranet, LMS or LCMS
- Web/Hosted Options: available for all Management Milestones courses
- End of Course assessments: At the end of each of the courses the user is able to take a full test which reinforces the learning experience. The products offer interactive assessment and
assignments. If there are areas that need to be revisited, these can be quickly identified and addressed. The achievement of these test scores can be recorded in your Learning Management System, if being used.

- User Licences: An annual per user licence is available for the online version of the products and a perpetual unlimited user licence for the CD format


• Recommended System Requirements
The minimum system requirements for using these courses are:
• Any desktop PC running industry standard browsers (IE 4.0 or later & Netscape Navigator 3.0 or later)
• Monitor with a screen resolution set to 800 x 600 & 256 colours
• Materials have been written in standard HTML (3.2) & JavaScript (1.1)

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

London: 020 8819 9561
Manchester: 0161 660 7660
Norwich 01603 857 877
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or call free on 0800 31 88 35

e mail: info@trainingworld.co.uk

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