Call Centre Series - DVD Set

The Call Centre Series consists of six short video programmes:

• The Really Angry Customer – how to handle calls from customers who are not just annoyed, but downright angry

• Attitude is Everything – making the difference between service and really great service over the phone

• It’s Your Call – showing how excellent telephone customer service and increased sales go hand in hand

• The Outbound Call – knowing what you want to get from each call and overcoming the most common problems associated with outbound calling

• Understanding Customer Diversity – gives practical strategies to help your people stretch their comfort zone to ensure they always deliver sensational customer service

• When you can’t say ‘Yes’ – shows your people how to say ‘no’ to a customer and still maintain a positive relationship.

You can buy the whole set of six, or just buy one!

Cost: Video & CDROM Price List
International orders please email for cost
Bulk Discounts Available

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