Speaking and Listening - Video

Who could benefit

All managers and supervisors involved in oral communication, both internal and external, at any level within an organisation.

Introduction

Effective speaking and listening shapes the internal and external relationships pivotal to an organisations future. 
Getting the right message across can be a challenge.

Using practical examples, Speaking and Listening shows effective and poor communication practices. The scenarios demonstrate best practice and show the importance of effective communication in situations including motivating and leading a team, managing performance and managing meetings.

The programme provides practical steps to help in the development of the key communication skills.

Course Structure

• Active listening
• Listening Framework
• Emphathetic Listening

Video Duration

Twenty minutes with presenters guide

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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