Managing Performance for Quality - DVD

A blueprint for quality performance from individuals and teams.

Managing individual roles effectively is increasingly important for overall team performance.

The company has failed in its bid to become the market leader with its latest G.6 model, and the boss wants to know what went wrong. Team leader Jan starts to think through her staff’s tasks and the way they handled them. With some help from an unexpected source – a decorator giving training to a new lad – she begins to see where they have gone wrong. Prompted by the decorator’s comments, she recalls incidents which have not until now seemed significant.

This package covers issues of individual performance and team performance, and will show participants that even things that at first appear insignificant may deserve close attention.

Who could benefit?

• All team leaders
• All team members
• Managers and supervisors

Key learning areas

• Looking from the customer’s point of view
• Measuring the right things
• Setting both overall and individual objectives
• Planning steps
• Acting in line with the company vision
• Holding regular reviews
• Building a team

Running Time

Main video: 22 minutes
Summary video: 5 minutes

Cost: Video and CDROM Prices
International orders please email for cost
Bulk Discounts Available

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